rk111 Privacy Policy

Introduction & Scope

This Privacy Policy describes how rk111 ("the Platform", "we", "us", "our") collects, processes, stores, and protects the personal information of individuals ("you", "the Player", "the User") who access or use the rk111 online casino and sports betting platform, accessible at rk111.ws.

This policy applies to all personal data collected through the following channels: the rk111 website and all associated sub-pages; the account registration and login process; the rk111 cashier system (deposits and withdrawals); customer support communications (live chat, email, and WhatsApp); and any promotional campaigns, surveys, or feedback mechanisms operated by rk111.

rk111 is committed to handling personal data with the utmost care and in compliance with applicable data protection standards. This policy is reviewed and updated periodically to reflect changes in our data practices or the regulatory environment in which we operate. The effective date at the top of this page indicates when the current version entered into force.

Data Controller Information

For the purposes of this Privacy Policy, rk111 acts as the data controller in respect of personal data collected from players who access the Platform. As data controller, rk111 determines the purposes and means by which your personal data is processed.

All data protection enquiries, subject access requests, and consent withdrawal notices should be directed to the rk111 Data Privacy team via the contact channels listed in Section 15 of this policy. rk111 aims to acknowledge all privacy-related communications within 5 business days (BST) and to provide a substantive response within 30 calendar days of receipt.

What Personal Data We Collect

rk111 collects personal data across several categories, depending on how you interact with the Platform. The following table provides a clear breakdown of the data types collected and the primary purpose of each.

rk111 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information unless specifically required for a responsible gaming self-exclusion request, in which case only the minimum necessary information is processed.

How We Collect Your Data

4.1 Directly From You

The majority of personal data rk111 holds about you is provided directly by you during the course of your interaction with the Platform. This includes information you submit during the account registration process, details you provide when completing a KYC identity verification request, payment method information you enter in the rk111 Cashier, and any communications you initiate with the rk111 support team.

4.2 Automatically Through Platform Use

When you access rk111, certain technical data is collected automatically through standard web technologies. This includes your IP address (which may indicate your approximate geographic location), device identifiers, browser characteristics, operating system version, and session activity logs such as pages visited and timestamps of key actions. This data is collected using server logs, cookies, and similar tracking mechanisms as described in Section 8 of this policy.

4.3 From Third-Party Service Providers

rk111 may receive limited personal data from authorised third-party service providers where this is necessary to deliver Platform services. For example, payment processors such as bKash, Nagad, and Rocket may share transaction confirmation data with rk111 to verify that a deposit or withdrawal has been successfully completed. Identity verification providers may share the outcome of a document check (pass/fail) as part of the KYC process. rk111 does not instruct these providers to share more data than is strictly necessary for the stated purpose.

4.4 From Publicly Available Sources

In limited circumstances related to fraud prevention and compliance, rk111 may consult publicly available information sources — such as sanction screening lists or publicly filed legal records — to verify that a player is not subject to any restriction that would prevent rk111 from providing services to them. Such checks are conducted in accordance with applicable compliance obligations and do not involve the collection of any additional personal data beyond what is already held on the Player's account.

Legal Basis for Processing

rk111 processes personal data only where there is a valid legal basis for doing so. The following legal bases apply to rk111's data processing activities:

• Contractual Necessity: Processing your identity, contact, and financial data is necessary to perform the contract between you and rk111 — specifically, to operate your account, process transactions, and deliver the gaming and betting services you have requested.
• Legal Obligation: rk111 is required by applicable compliance and anti-money laundering regulations to collect and retain certain identity and financial transaction records. Processing for KYC verification and transaction monitoring is carried out on this legal basis.
• Legitimate Interests: rk111 processes technical and usage data on the basis of its legitimate interests in securing the Platform against fraud and abuse, improving the quality of its services, and conducting responsible gaming monitoring. These interests are balanced against your privacy rights and do not override them.
• Consent: Where rk111 processes personal data for non-essential purposes — such as sending you personalised promotional offers or placing non-essential analytics cookies — it does so on the basis of your freely given, specific, and informed consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

How We Use Your Data

6.1 Account Operation

The primary use of your personal data by rk111 is to operate and maintain your player account. This includes verifying your identity at registration, authenticating your login sessions, maintaining your account balance and transaction history, processing your deposit and withdrawal requests via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and communicating with you regarding your account status and any actions required from your side.

6.2 Fraud Prevention & Security

rk111 uses technical and usage data — including IP addresses, device fingerprints, and session logs — to identify and prevent fraudulent activity, unauthorised account access, and patterns of behaviour that suggest a violation of the rk111 Terms & Conditions. Where suspicious activity is detected, rk111 may temporarily restrict account functionality pending an investigation.

6.3 Responsible Gaming

rk111 monitors usage data as part of its responsible gaming programme. Unusual patterns — such as a sudden significant increase in deposit frequency, extended uninterrupted play sessions, or a rapid escalation in bet sizes — may trigger a proactive outreach from the rk111 responsible gaming team. This monitoring is conducted in your interest and in accordance with rk111's commitment to player welfare.

6.4 Customer Support

Communications you send to the rk111 support team — whether via live chat, email, or WhatsApp — are recorded and retained to allow the support team to handle your enquiry effectively, to maintain an accurate record of any commitments made, and to enable quality assurance reviews of the support service. Support communications may also be used as evidence in the event of a formal dispute.

6.5 Marketing & Promotions

Where you have provided explicit consent to receive marketing communications, rk111 may use your contact details to send you information about new games, seasonal promotions (such as Eid special offers, Pohela Boishakh bonuses, or BPL cricket betting promotions), and personalised bonus offers based on your gaming preferences. You may withdraw your marketing consent at any time by contacting the rk111 support team, and all marketing messages will include a clear opt-out mechanism.

6.6 Platform Analytics & Improvement

Aggregated and anonymised usage data is used by rk111 to analyse platform performance, identify the most and least popular games and betting markets, optimise the user interface, and inform decisions about future product development. Analytics processing is conducted on data sets that cannot be used to identify individual players.

Data Sharing & Third Parties

7.1 Payment Processors

To facilitate deposits and withdrawals, rk111 shares the minimum necessary financial transaction data with the relevant payment service providers — bKash, Nagad, Rocket, Upay, Visa, and Mastercard. This typically includes the transaction amount, your registered account identifier on the payment platform, and a transaction reference number. rk111 does not share your full payment credentials with any third party and does not store full card numbers on its own servers.

7.2 Identity Verification Providers

During the KYC process, rk111 may share identity documents you submit (such as your NID or passport) with authorised third-party identity verification providers for the purpose of authenticating the document's validity and confirming that it matches the account holder's details. These providers are contractually required to process this data solely for verification purposes and to delete it once the verification outcome has been communicated to rk111.

7.3 Game Content Providers

rk111's game catalogue is powered by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Red Tiger, Spribe, and Ezugi. When you play a game hosted by one of these providers, certain technical session data — such as your session token, bet history within that session, and RNG seed values — may be processed by the provider's servers to deliver the game. These providers do not receive your name, contact details, or payment information.

7.4 Legal & Regulatory Disclosures

rk111 may be required by law, court order, or regulatory authority to disclose certain personal data relating to a specific player. rk111 will comply with such requirements to the extent mandated by applicable law and will endeavour to notify the affected player of any such disclosure where legally permitted to do so.

7.5 No Sale of Personal Data

rk111 does not sell, rent, license, or otherwise transfer personal data to third parties for their own marketing, advertising, or commercial use. Any data sharing arrangement entered into by rk111 with a third party is governed by a data processing agreement that imposes equivalent privacy and security obligations on the recipient.

Cookies & Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device, maintain your session state, remember your preferences, and collect information about how you use the site. rk111 uses cookies and similar technologies (including local storage and session storage) across the Platform.

8.2 Categories of Cookies Used by rk111

• Essential Cookies: These are strictly necessary for the Platform to function. They maintain your login session, preserve your account state between pages, and enable the cashier system to process transactions correctly. Without essential cookies, the Platform cannot be used. No consent is required for essential cookies.
• Analytics Cookies: These cookies allow rk111 to understand how players navigate the Platform — which pages are visited most frequently, where users exit the site, and how long sessions typically last. This data is used in aggregate form to improve the Platform. Analytics cookies are optional and require your consent.
• Preference Cookies: These cookies remember your in-Platform preferences — such as your preferred language, lobby view settings, and responsible gaming tool configurations — so that you do not need to re-enter them on each visit. Preference cookies are optional but enhance the quality of your experience.
• Security Cookies: These cookies support rk111's fraud detection and account security systems by recording session identifiers and device fingerprints that help identify unusual access patterns. Security cookies are treated as essential and do not require separate consent.

8.3 Managing Cookies

You can control and manage non-essential cookies through your browser settings. Most modern browsers allow you to block cookies, clear existing cookies, or be notified when cookies are set. Please note that blocking essential cookies will prevent you from being able to log in to your rk111 account or use the cashier. Detailed instructions for managing cookies in commonly used browsers (Chrome, Firefox, Safari, Edge) are available through those browsers' own help documentation.

Data Retention

rk111 retains personal data only for as long as is necessary for the purposes set out in this Privacy Policy, or as required to comply with applicable legal, regulatory, or compliance obligations. The following retention schedule applies:

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player. Anonymised aggregate data may be retained indefinitely for statistical and analytical purposes.

International Data Transfers

rk111 operates as an internationally accessible platform and some of the third-party service providers we work with — including certain game content providers and technical infrastructure partners — may be based in, or process data in, countries outside Bangladesh. Where personal data is transferred internationally, rk111 takes appropriate steps to ensure that the transfer is conducted in a manner that provides an adequate level of data protection.

These steps may include entering into standard contractual clauses or data processing agreements with the receiving party that impose equivalent data protection obligations, or relying on the receiving party's certification under a recognised data protection framework. rk111 does not transfer personal data to any entity that does not provide adequate guarantees regarding data security and privacy.

If you have specific questions about the international transfer arrangements applicable to your personal data, you may submit a request to the rk111 Data Privacy team using the contact details in Section 15.

Your Privacy Rights

As a player on the rk111 Platform, you have the following rights in respect of your personal data. To exercise any of these rights, please contact the rk111 Data Privacy team as described in Section 15. rk111 will respond to all valid requests within 30 calendar days.

• Right of Access: You have the right to request a copy of the personal data that rk111 holds about you, along with information about how it is being used. This is commonly known as a Subject Access Request (SAR).
• Right to Rectification: If any personal data held by rk111 about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right to Erasure: In certain circumstances, you have the right to request that rk111 delete your personal data. This right is not absolute and does not apply where rk111 is required to retain the data to comply with a legal obligation or to establish, exercise, or defend a legal claim.
• Right to Restrict Processing: You may request that rk111 restrict the processing of your data in certain circumstances — for example, while the accuracy of data is being contested, or while a legitimate interest objection is being assessed.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to rk111 processing your personal data on the basis of legitimate interests, including for direct marketing purposes. Where you object to direct marketing, processing for that purpose will cease immediately upon receipt of your objection.
• Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal.

Children & Minors

rk111 is strictly an adult platform and is not intended for, and does not knowingly collect personal data from, individuals under the age of 21. The rk111 registration process requires players to confirm that they are aged 21 or older, and rk111 conducts age verification checks as part of its KYC procedure to enforce this requirement.

If rk111 becomes aware that a player account has been created by or on behalf of an individual under the age of 21, it will close the account immediately, reverse any financial transactions associated with the account where technically possible, and delete all personal data associated with the underage user without delay.

If you are a parent or guardian and you have reason to believe that a minor in your care has registered an account on rk111, please contact the support team immediately via live chat or email. rk111 will treat such reports as a priority and will investigate and act promptly.

Security Measures

rk111 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the rk111 servers is protected using industry-standard Transport Layer Security (TLS) encryption, preventing interception by third parties during transmission.
• Access Controls: Access to personal data held in rk111 systems is restricted to authorised employees and contractors on a strict need-to-know basis. All internal access is authenticated, logged, and subject to regular audit review.
• Data Pseudonymisation: Where operationally feasible, r k111 applies pseudonymisation techniques to personal data used in analytics and testing environments, reducing the risk of exposure of identifiable player information in non-production contexts.
• Intrusion Detection: rk111's infrastructure is monitored 24/7 by automated intrusion detection systems that alert the security team to unusual access patterns, brute-force login attempts, or other indicators of a potential breach.
• Regular Security Audits: rk111 conducts periodic security assessments and vulnerability scanning of its Platform infrastructure to identify and remediate potential weaknesses before they can be exploited.
• Staff Training: All rk111 personnel who handle personal data receive regular data protection and security awareness training to ensure they understand their obligations and follow established procedures for safe data handling.

Despite these measures, no system connected to the internet can be guaranteed to be completely secure. In the event of a data breach that poses a risk to your rights and freedoms, rk111 will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach.

Changes to This Policy

rk111 reserves the right to update or amend this Privacy Policy at any time to reflect changes in its data processing practices, the introduction of new Platform features, updates to applicable legal requirements, or any other relevant development. When a material change is made to this policy, rk111 will notify registered players via an in-platform notification or a message to the email address associated with their account at least 7 calendar days before the change takes effect.

The "Last Updated" date displayed at the top of this page will be revised each time a new version of the Privacy Policy is published. Players are encouraged to review this page periodically to remain informed about how rk111 is protecting their personal data. Continued use of the rk111 Platform following the effective date of any updated Privacy Policy constitutes acceptance of the revised terms.

If a proposed change to this Privacy Policy materially reduces your privacy protections in a way you are not comfortable with, you have the right to close your account before the change takes effect. Please contact the rk111 support team if you wish to exercise this option, and any outstanding balance will be processed for withdrawal in accordance with the standard cashier procedures.

Contact & Data Requests

All privacy-related requests, including Subject Access Requests, data correction requests, erasure requests, consent withdrawal notices, and general data protection enquiries, should be submitted to the rk111 Data Privacy team through the following channels:

• Email: [email protected] — please use the subject line "Privacy Request" and include your registered username and the nature of your request
• Live Chat: Available 24/7 within the rk111 Platform — ask to be connected to the Data Privacy team for formal requests
• WhatsApp: +880 1XXX-XXXXXX — available during standard support hours (Bangladesh Standard Time, UTC+6)

rk111 aims to acknowledge all privacy-related requests within 5 business days and to provide a substantive response within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days, in which case rk111 will notify you of the extension and the reasons for it before the initial 30-day period expires.

rk111 serves players across Bangladesh — including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar — and is committed to ensuring that all players, regardless of their location within the country, receive the same high standard of data protection and privacy support.